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How do I return something?
Please follow the instructions found here: https://grahamswim.com/
How do I exchange an item?
- To exchange an item for a different size or color, please follow the instructions found here: https://grahamswim.com/policies/refund-policy
How long do I have to make a return?
- Customers have 30 days after the item has shipped to start the return process. After that, the window will expire and items will be marked as unreturnable. If this occurs and you believe there are special circumstances, please Contact-Us.
Can I return items that were purchased on sale?
- Items marked as *FINAL SALE* are not eligible for return. Any offers of 25% off or greater are not eligible for return, but are eligible for store credit. Everything else is eligible for return within 30 days of shipment.
I received a damaged item. What should I do?
- Claims for damaged or faulty items must be reported within 15 days of receiving your items to ensure proper credit. Please take a picture of the damaged area and email our Customer Service team at email@example.com with the pictures and a brief description of the damage. They will reach out to you within 1 business day to get you taken care of.
I was sent the wrong item. How do I get the right one?
- Please check your order confirmation to ensure that the item you received is different from the item you purchased. If so, please email our Customer Service team at firstname.lastname@example.org with a picture of the item you received and a brief explanation. They will reach out to you within 1 business day to get you taken care of.
How long does it take for me to receive a refund?
- Once a package reaches our facility it typically takes 3-5 business days for our returns team to process a return. We will make sure to send you an email once your return has been completed! You will receive the funds from your refund in your account approximately 5–10 days after the date on which the refund is initiated. This can vary depending on your banking institution.
Do you provide return labels to Alaska, Hawaii, US territories or APO/FPO addresses?
- Not all locations in Hawaii and Alaska will be eligible for a return label.
- We do not provide return labels to US Territories or APO/FPO addresses.
How long does shipping take?
- Graham Swim is committed to processing orders promptly and we do our best to ship in-stock items within 1-3 business days after an order is placed. U.S orders will take an additional 3-5 business days for delivery based on location.
I noticed the shipping address I entered when placing my order is incorrect. What should I do?
- If you have not yet received an email stating that your order has shipped, please email email@example.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number and correct shipping address in the body of the email.
- If you have already received an email stating that your order has shipped please click the tracking number in the email to see what courier was used to ship the package. Then please call your local office of said courier, give them your tracking number and let them know the correct address of where you would like the package delivered.
What if my package says delivered but I can’t find it?
- For missing packages, please contact your local post office with your tracking number. We also suggest talking with your neighbors to see if it was mis-delivered to them.
- Graham Swim is not responsible for any lost merchandise, however we advise you to reach out to our customer service team, they will do everything possible to assist with the recovery of your package.
I placed my order but didn’t receive an order confirmation email. What should I do?
- First check your spam/junk folder for the confirmation email. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please email us at firstname.lastname@example.org and tell us the email address where you would like the order confirmation sent and we will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.
Can I cancel my order?
- Yes! We can cancel your whole order, or just specific items. If you have not yet received an email stating that your order has shipped, please email email@example.com
immediately using the Subject: "URGENT: Cancel Order" and include your order number.