Customers have 30 days after the item has shipped to start the
return process. After that, the window will expire and items will be
marked as unreturnable. If this occurs and you believe there are special
circumstances, please Contact Us.
Items marked as *FINAL SALE* are not eligible for return. Any offers of 25% off or greater are not eligible for return, but are eligible for store credit. Everything else is eligible for return within 30 days of shipment.
Claims for damaged or faulty items must be reported within 15 days
of receiving your items to ensure proper credit. Please take a picture
of the damaged area and email our Customer Service team at firstname.lastname@example.org with
the pictures and a brief description of the damage. They will reach out
to you within 1 business day to get you taken care of.
Please check your order confirmation to ensure that the item you
received is different from the item you purchased. If so, please email
our Customer Service team at email@example.com with
a picture of the item you received and a brief explanation. They will
reach out to you within 1 business day to get you taken care of.
Once a package reaches our facility it typically takes 3-5
business days for our returns team to process a return. We will make
sure to send you an email once your return has been completed! You will
receive the funds from your refund in your account approximately 5–10
days after the date on which the refund is initiated. This can vary
depending on your banking institution.
Graham Swim is committed to processing orders promptly and we do
our best to ship in-stock items within 1-3 business days after an order
is placed. U.S orders will take an additional 3-5 business days for
delivery based on location.
If you have not yet received an email stating that your order has shipped, please email firstname.lastname@example.org immediately
using the Subject: "URGENT ADDRESS CHANGE" and include your order
number and correct shipping address in the body of the email.
If you have already received an email stating that your order
has shipped please click the tracking number in the email to see what
courier was used to ship the package. Then please call your local office
of said courier, give them your tracking number and let them know the
correct address of where you would like the package delivered.
First check your spam/junk folder for the confirmation email. If you
still don't see the order confirmation, the email address entered at
checkout may have been entered incorrectly. Please email us at email@example.com
tell us the email address where you would like the order confirmation
sent and we will check and see if for some reason the order didn't go
through or if the email address was simply entered incorrectly at
Yes! We can cancel your whole order, or just specific items. If you have
not yet received an email stating that your order has shipped, please
email firstname.lastname@example.org immediately using the Subject: "URGENT: Cancel Order" and include your order number.